Job announcement : Case Management Coordinator CMC

Catégorie : Temps complet
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LocationLocalisation : bamenda-region-nord_ouest-cameroun CalendarDate de publication : 14/04/2021   Catégorie : Temps complet © www.MinaJobs.Net Cameroun

Position: Case Management Coordinator (CMC)

Place of work : Banso Health  district

Report to: Project Coordinator

Integrated Development Foundationis (IDF Bamenda) is seeking the service of a qualified, experienced and highly motivated Case Management Coordinator. The position will be based in Banso health district

Job Summary:

The Case Management Coordinator is responsible for overseeing the case management process. S/he is responsible for supervising up to ten (10) Case Workers (CW), Field Agents/PSP, Peer educators, Adult Mentors, Positive Parenting facilitators, and coordinate direct and indirect services (referred services) to project participant. The Case Management Coordinator works closely with other staff to ensure that services which are provided by different actors are coordinated. These include MEAL Coordinator, and Data Entry Clerks. They facilitate relationship with health facilities to achieve effective bi-directional referral of CLHIV, HIV-positive pregnancy and breastfeeding women (PBFW) and HIV Exposed Infants (HEI) and staff of Social Centers and services.

Specific Responsibilities:

  1. Planning and coordination
  • Coordinate the activities of Case Workers.
  • Develop careful individual action plans and see it there are implemented.
  • Participate in the case management process, including graduation.
  • Ensure that the organization reaches the targeted cohort every quarter.
  • Ensure effective linkage and implement referral with health facilities, social centers, legal services, etc.
  • Prepare and submit timely monthly activity/narrative reports accompanied with data in collaboration with the Data Clerks to the Project Coordinator for onward submission to CRS.
  • In collaboration with the Project Coordinator, worker closely and plan meetings with the focal point for mentorship, supervision and trainings.


  1. Management family files, Case Closure and Closure of the project
  • Ensure proper storage of family files/folders at the CSO office. S/he is the responsible for managing the confidentiality of family files
  • Track and document all cases of graduation, transfer and attrition. Ensure that this exit pathway is always included in the monthly narrative report to better calculate the OVC_SERV indicator
  • Implement the transitioning phase of the project closure.


  1. Staff monitoring & supervision and development
  • Provide monthly supervision and support to Case Workers, Field Agent/PSP,and Adult Mentors including regular feedback to Case Workers
  • Conduct monthly monitoring of case management activities in the field (document assessment and reassessment, and case plans and case plan achievement)
  • Track the performance of Case Workers and the organization
  • Ensure the organization achieve the performance bonus every quarter
  1. Quality Improvement and Assurance Management
  • Organized weekly program and data quality meeting in collaboration of the Data Clerk
  • Ensure that KIDSS staff complete the report (register) of the Quality Assessment during field monitoring visits, feedback and recommendation
  • Conduct monthly-quarterly home visits to ensure that beneficiaries are receiving reported care
  • Oversee the implementation of the SIMS Corrective Action Plans
  • Ensure that the SOP of KIDSS is constantly used to ensure quality services by Case Workers
  • Ensure continuous technical capacity strengthening of Case Workers.

Minimum Qualifications:

  • Bachelor’s degree in the Social Sciences, health sciences, or project management.
  • At least 3 years of experience in development activities, with at least 1-2 years of project management
  • Experience with OVC care and support programming
  • Proven leadership ability with strong interpersonal skills
  • Strong verbal and written and documentation skills in either English or French. A working knowledge of English is required
  • Strong computer skills (Word, Excel, Internet (e-mail), Skype meetings)
  • Experience or proven ability to work in collaboration with local authorities, strong linkage with other organization, and easy to work with.


Personal Skills

  • Critical thinking and strong logical reasoning skills.
  • Observation, active listening and analysis skills with ability to make sound judgments.
  • Good relationship management skills and the ability to work closely with health facility staff, local partner staff and community members.
  • Ability to motivate peers to achieve shared objectives.
  • Training and facilitation skills.
  • Attention to details, accuracy and timeliness in executing assigned responsibilities.
  • Proactive, results-oriented and service-oriented.

Required/Desired Foreign Language: Fluency in French, Professional Proficiency in English required/ local language/ pigin.


Application Process:

Applications should include a cover letter, CV and the Application form addressed to the IDF Head of Institution;

Applications should be submitted in hard copy in the office at Mile 3 Nkwen           (fonap junction) or online  sent to the following address :

Deadline for submission will be 21/04/21

NB: Incomplete applications or applications received after the deadline will not be considered.